Will I have to sign for delivery?

For hand embroidered items, yes you will, as products have previously been lost in the post, so it provides tracking and confirmation for myself and you. Once posted I will email and confirm the tracking number.

Are there customs fees if you send to me outside the UK?

Not usually, but you will be responsible for any if your country does apply them. I've not heard any problems from customers in European countries, USA, Canada or Australia.

Can I get a refund or change the size? 

Yes, but please contact me within 14 days of receipt my email or the Contact Form. I can only refund the product price when I get it back, so not the postage, and you will have to pay for return postage as well. Hopefully we won't ever have to do this, as I think you'll love my products.

Do you do commissions? 

Yes, just contact me.

Do you care for the planet? 

Yes, most definitely, so most packaging is paper and cardboard, so you can easily recycle. Plastic packaging is only used very occasionally for larger orders internationally, to protect the products on longer transit.